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When it comes to engagement metrics, focus on the small numbers

When it comes to engagement metrics, focus on the small numbers

James Breiner | December 28, 2017

Forget about the big numbers of total page views per month or unique users per month.

Those numbers are misleading and meaningless. They had meaning only in the days when the media business depended on mass media, massive audiences, and products aimed at the masses.

That was when the news media depended on advertising.

Today the business of media is all about touching potential customers with personalized, customized messages. It's about identifying the small number of people who are truly fans of your publication or the stars on your team. It's about strengthening the emotional attachment people have to your brand and its mission.

How the big numbers mislead us

In their very successful campaign to reach 1 million paid subscriptions for their digital-only edition, the Washington Post learned that the users most likely to subscribe came to their site three times a month.

And what percentage of their roughly 90 million unique users visit the site at least three times a month? Only 15 percent, according to an article in the Economist that looked at digital subscription campaigns of various publications.

In other words, the other 85 percent are arriving at the site through a one-time referral or maybe by accident.

"The Post has settled on three site visits a month before hitting the paywall, which means 85% of visitors will not encounter it. The other 15% are asked to subscribe at the introductory rate of 99 cents for the first four weeks."

As you have read previously in this blog (and in the Economist article cited above), a small number of loyal users is far more important in the new economics of journalism, which depends on users rather than advertisers to pay the bills.

And small numbers of loyal users can mean big revenues:

  • The 22,000 "partners" who pay 60 euros a year for eldiario.es in Spain represent nearly 40% of their revenues but less than 1% of their total unique users, according to the CEO (in Spanish).

  • The 2.5 million digital-only subscribers to the New York Times represent less than 3% of their total users but now generate more revenue than print advertising, a historic milestone.

Hope for small publishers

For smaller digital news publications, the road to profitability depends on converting a high percentage of their audience into a community of loyal users, fans, content producers, and contributors rather than subscribers.

The logic of journalism as a public service rather than as a business means that publishers need to recruit followers who believe in their mission rather than subscribers who merely pay for a service. Financial support needs to spring from an emotional connection rather than a mere economic transaction.

And it can also mean that they draw support from foundations, non-profits, and philanthropists, a strategy used successfully by MinnPost, Voice of San Diego, Texas Tribune, and CalMatters, as described by the Columbia Journalism Review.

They need to collaborate with other organizations that can provide content or labor or distribution to multiply their reach and impact, as ProPublica is doing with local news organizations: the national organization brings expertise in investigative journalism and the local organizations get extended reach for their work.

Crowdfunding and crowdsourcing are key elements on the revenue side and content side, respectively. The way forward is still being mapped, but these success stories can help others find the way.

This post originally appeared on James Breiner's blog News Entrepreneurs and is republished on IJNet with permission. James Breiner is a former ICFJ Knight Fellow who launched and directed the Center for Digital Journalism at the University of Guadalajara. Visit his websites News Entrepreneurs and Periodismo Emprendedor en Iberoamérica.

Main image CC-licensed by Pixabay via Pexels

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